Shipping destinations:

• We ship worldwide. For questions about shipping orders please email info@jetnoire.com before placing an order.

• All orders have a processing time of 3-10 business days. After processing, we ship items within 10 business days. Thank you for your patience, JET NOIRE pieces are handmade with love.

• Shipping time might vary depending on location, shipment method and other factors.

• To track your order once it's shipped please click here.

• Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered we are not responsible for replacing the item. 

• JET NOIRE is not responsible for any lost, stolen, or damaged packages.

• Orders will be charged for shipping depending on your chosen delivery method and weight. The full price will be displayed at checkout. 

Your 100% satisfaction is important for us. We want you to feel sexy & confident in every garment.

For returns or exchanges, please click here. We will issue a store credit for all returns.

• We have a 30-day Return Policy since the day item was received.

• To be eligible for an exchange or to return for store credit goods must be unused, undamaged, and accompanied by proof of purchase.

• Items Not Eligible for Refund, Exchange, or Store Credit: Swim and Lingerie (Due to the nature of these garments we cannot accept these products back for hygiene reasons).

• Items Not Eligible for Refund or Store Credit: Purchases made using Afterpay Processing. 

• Customers are responsible for shipping costs of returned items, please ensure to use our prepaid return label. The cost of the shipping label will be automatically deducted from the return amount.

• When the returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and store credit will automatically be sent to the customer.

Pre-order Policy

What are Pre-orders?

Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They're a great way to avoid the stress of new product drops. You will not have to worry about your size being sold out, and you will be able to place an order before the pieces go live to the public. Each collection or item available for pre-order will be shipped out as soon as possible. JET NOIRE is not held liable for any unforeseen delays that may occur during the pre-order process. We will update you as soon as your items have shipped.

Payment for pre-orders is charged immediately at checkout. Pre-orders typically ship within 4 weeks. Please refer to your email after ordering our team will keep you up to date with the status of your shipment. If you are ordering a pre-order with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.

Returns & Cancellations

All items can be returned if they meet our Return Policy requirement. Cancellations are not permitted.

Please kindly note that JET NOIRE offers exclusive made-to-order collections. These pieces are handmade from scratch in Atlanta, GA.

All made-to-order items will be usually dispatched within 5 to 7 business days from order placement (or otherwise as per the time-frame stated on the product page for items which may take longer to produce). During peak season the construction time can increase to within 10-15 business days.

The time-frames stated are the actual production of the garment only. This time-frame does not include our processing or shipping times, so please allow extra time for these extra factors if you require your garment for an upcoming occasion.

Once production is finalized, then we commence preparing your order for shipment to you.

What is a Made-to-Order Item?

A made-to-order item is produced specifically when someone requests the item. 

JN's Made-to-Order Items are designed, hand-sketched, and hand-sewn in our design studio. We handpick every item that goes into creating your garments from local vendors. These products are incredibly unique and each design will be sold in limited quantities.

Can I cancel a Made-to-Order garment?

No, we cannot accept cancellations for your made-to-order purchases. Please refer to our return/exchange policy for more information.

How do I use Afterpay?

Shop jetnoire.com as usual — just choose "Afterpay" as your payment method at checkout, register with Afterpay and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order. 

Please note: all items in your shopping bag must be eligible for Afterpay, and the total value must be $150 or more.

How does the payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

When will my order be delivered?

Afterpay orders are delivered within our standard shipping timeframes. There is no shipping delay for Afterpay orders. 

Do you accept returns for Afterpay orders?

We do not accept returns on merchandise purchased via Afterpay. We will, however, accept exchanges on merchandise purchased via Afterpay. Start your online exchange by clicking here. 

Where can I find more information about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs. Check out Afterpay’s Privacy Policy here

If you have a question about your Afterpay account or order, please contact Afterpay's customer support at info@afterpay.com or use the contact form here

You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.