Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will be shipped out as soon as possible. Jet Noire is not held liable for any unforeseen delays that may occur during the pre-order process. We will update you as soon as your items have shipped.
Payment for pre-orders is charged immediately at checkout.
Pre-orders typically ship within 3 weeks. Please refer to your email upon ordering for up to date information.
If you are ordering a pre-order with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.
Returns & Cancellations
All items can be returned if they meet our Return Policy requirement. Cancellations are not permitted.
Please kindly note that JET NOIRE offers exclusive made-to-order collections. These pieces are handmade from scratch in Atlanta, GA.
All made-to-order items will be usually dispatched within 10 to 15 business days from order placement (or otherwise as per the time-frame stated on the product page for items which may take longer to produce).
The time-frames stated is the actual production of the garment only. This time-frame does not include our processing or shipping times, so please allow extra time for these extra factors if you require your garment for an upcoming occasion.
Once production is finalized, then we commence preparing your order for shipment to you.
What is a Made-to-Order Item?
A made-to-order item is produced specifically when someone requests the item.
JN's Made-to-Order Items, are designed, hand sketched, and hand sewn in our design studio. We hand pick every item that goes into creating your garments from local vendors. These products are incredibly unique and each design will be sold in limited quantities.
Can I cancel a Made-to-Order garment?
No, we cannot accept cancellations for your made-to-order purchases. Please refer to our return/exchange policy for more information.
Do you make plus-sized pieces?
Yes! If you do not see your size on our website, please email us at firstname.lastname@example.org with your desired items. We will request that you send us detailed measurements so we can ensure a tailored fit.
We want to assure you that we take the health and well-being of our community, customers, and associates very seriously. Like you, we're closely monitoring the quickly developing effects of the Coronavirus (COVID-19) pandemic.
To help prevent the spread of COVID-19, we are working remotely to ensure high quality customer service. Due to the ongoing pandemic please expect a three to four week delay on all orders. We apologize for the inconvenience this has caused, this has strongly impacted our business as-well as our customers.
Starting April 1, 2020, we are temporarily suspending returns. This is a safety measure we are implementing to protect our team and customers.
We can't wait to see you in our JN pieces. Please rest assured that everyone is a priority and all garments will be shipped.
We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our customers and communities as needed.
For more information about COVID-19 and what you can do to keep safe, visit the Centers for Disease Control at cdc.gov or your local health department's website.