Shipping destinations:

• We ship worldwide. For questions about shipping orders please email info@jetnoire.com before placing an order.

• All orders have a processing time of 3-10 business days. After processing, we ship items within 10 business days. Thank you for your patience, JET NOIRE pieces are handmade with love.

• Shipping time might vary depending on location, shipment method and other factors.

• To track your order once it's shipped please click here.

• Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered we are not responsible for replacing the item. 

• JET NOIRE is not responsible for any lost, stolen, or damaged packages.

• Orders will be charged for shipping depending on your chosen delivery method and weight. The full price will be displayed at checkout. 

Your 100% satisfaction is important for us. We want you to feel sexy & confident in every garment.

For returns or exchanges, please click here. We will issue a store credit for all returns.

• We have a 30-day Return Policy since the day item was received.

• To be eligible for an exchange or to return for store credit goods must be unused, undamaged, and accompanied by proof of purchase.

• Items Not Eligible for Refund, Exchange, or Store Credit: Swim and Lingerie (Due to the nature of these garments we cannot accept these products back for hygiene reasons).

• Items Not Eligible for Refund or Store Credit: Purchases made using Afterpay Processing. 

• Customers are responsible for shipping costs of returned items, please ensure to use our prepaid return label. The cost of the shipping label will be automatically deducted from the return amount.

• When the returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and store credit will automatically be sent to the customer.

Pre-order Policy

What are Pre-orders?

Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They're a great way to avoid the stress of new product drops. You will not have to worry about your size being sold out, and you will be able to place an order before the pieces go live to the public. Each collection or item available for pre-order will be shipped out as soon as possible. JET NOIRE is not held liable for any unforeseen delays that may occur during the pre-order process. We will update you as soon as your items have shipped.

Payment for pre-orders is charged immediately at checkout. Pre-orders typically ship within 4 weeks. Please refer to your email after ordering our team will keep you up to date with the status of your shipment. If you are ordering a pre-order with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.

Returns & Cancellations

All items can be returned if they meet our Return Policy requirement. Cancellations are not permitted.