We ship worldwide. For questions about shipping orders please email customer.support@jetnoire.com before placing an order.
Shipping times:
All orders have a processing time of 3-10 business days. After processing, we ship items within 3 business days. Thank you for your patience, JET NOIRE pieces are handmade with love.
Shipping time might vary depending on location, shipment method and other factors.
To track your order once it's shipped please click here.
Shipping policy:
Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered we are not responsible for replacing the item.
JET NOIRE is not responsible for any lost, stolen, or damaged packages.
Shipping cost:
Orders will be charged for shipping depending on your chosen delivery method and weight. The full price will be displayed at checkout.
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will be shipped out as soon as possible. Jet Noire is not held liable for any unforeseen delays that may occur during the pre-order process. We will update you as soon as your items have shipped.
Payment for pre-orders is charged immediately at checkout.
Pre-orders typically ship within 3 weeks. Please refer to your email upon ordering for up to date information.
If you are ordering a pre-order with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.
Returns & Cancellations
All items can be returned if they meet our Return Policy requirement. Cancellations are not permitted.
Please kindly note that JET NOIRE offers exclusive made-to-order collections. These pieces are handmade from scratch in Atlanta, GA.
All made-to-order items will be usually dispatched within 5 to 7 business days from order placement (or otherwise as per the time-frame stated on the product page for items which may take longer to produce). During peak season the construction time can increase to within 10-15 business days. The time-frames stated are the actual production of the garment only. This time-frame does not include our processing or shipping times, so please allow extra time for these extra factors if you require your garment for an upcoming occasion. Once production is finalized, then we commence preparing your order for shipment to you.
What is a Made-to-Order Item?
A made-to-order item is produced specifically when someone requests the item.
JN's Made-to-Order Items are designed, hand-sketched, and hand-sewn in our design studio. We handpick every item that goes into creating your garments from local vendors. These products are incredibly unique and each design will be sold in limited quantities.
Can I cancel a Made-to-Order garment?
No, we cannot accept cancellations for your made-to-order purchases. Please refer to our return/exchange policy for more information.
We want to assure you that we take the health and well-being of our community, customers, and associates very seriously. Like you, we're closely monitoring the quickly developing effects of the Coronavirus (COVID-19) pandemic.
To help prevent the spread of COVID-19, we are working remotely to ensure high quality customer service. Due to the ongoing pandemic please expect a three to four week delay on all orders. We apologize for the inconvenience this has caused, this has strongly impacted our business as-well as our customers.
Starting April 1, 2020, we are temporarily suspending returns. This is a safety measure we are implementing to protect our team and customers.
We can't wait to see you in our JN pieces. Please rest assured that everyone is a priority and all garments will be shipped.
We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our customers and communities as needed.
For more information about COVID-19 and what you can do to keep safe, visit the Centers for Disease Control at cdc.gov or your local health department's website.
