We ship worldwide. For questions about shipping orders please email info@jetnoire.com before placing an order.
Shipping times:
All orders have a processing time of 3-10 business days. After processing, we ship items within 10 business days. Thank you for your patience, JET NOIRE pieces are handmade with love.
Shipping time might vary depending on location, shipment method and other factors.
To track your order once it's shipped please click here.
Shipping policy:
Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered we are not responsible for replacing the item.
JET NOIRE is not responsible for any lost, stolen, or damaged packages.
Shipping cost:
Orders will be charged for shipping depending on your chosen delivery method and weight. The full price will be displayed at checkout.
Your 100% satisfaction is important for us. We want you to feel sexy & confident in every garment.
For returns or exchanges, please click here. We will issue a store credit for all returns.
We have a 14-day Return Policy since the day item was received.
To be eligible for an exchange or to return for store credit goods must be unused, undamaged, and accompanied by proof of purchase.
Items Not Eligible for Refund, Exchange, or Store Credit: Swim and Lingerie (Due to the nature of these garments we cannot accept these products back for hygiene reasons).
Items Not Eligible for Refund or Store Credit: Purchases made using Afterpay Processing.
Customers are responsible for shipping costs of returned items, please ensure to use our prepaid return label.
When the returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and store credit will automatically be sent to the customer.
Please kindly note that JET NOIRE offers exclusive made-to-order collections. These pieces are handmade from scratch in Atlanta, GA.
All made-to-order items will be usually dispatched within 5 to 7 business days from order placement (or otherwise as per the time-frame stated on the product page for items which may take longer to produce). During peak season the construction time can increase to within 10-15 business days. The time-frames stated are the actual production of the garment only. This time-frame does not include our processing or shipping times, so please allow extra time for these extra factors if you require your garment for an upcoming occasion. Once production is finalized, then we commence preparing your order for shipment to you.
What is a Made-to-Order Item?
A made-to-order item is produced specifically when someone requests the item.
JN's Made-to-Order Items are designed, hand-sketched, and hand-sewn in our design studio. We handpick every item that goes into creating your garments from local vendors. These products are incredibly unique and each design will be sold in limited quantities.
Can I cancel a Made-to-Order garment?
No, we cannot accept cancellations for your made-to-order purchases. Please refer to our return/exchange policy for more information.
Shop jetnoire.com as usual — just choose "Afterpay" as your payment method at checkout, register with Afterpay and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order.
Please note: all items in your shopping bag must be eligible for Afterpay, and the total value must be $150 or more
How does the payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
When will my order be delivered?
Afterpay orders are delivered within our standard shipping timeframes. There is no shipping delay for Afterpay orders.
Do you accept returns for Afterpay orders?
We do not accept returns on merchandise purchased via Afterpay. We will, however, accept exchanges on merchandise purchased via Afterpay. Start your online exchange by clicking here.
Where can I find more information about Afterpay?
Visit the Afterpay website here for a comprehensive list of FAQs. Check out Afterpay’s Privacy Policy here
If you have a question about your Afterpay account or order, please contact Afterpay's customer support at info@afterpay.com or use the contact form here
You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.
We want to assure you that we take the health and well-being of our community, customers, and associates very seriously. Like you, we're closely monitoring the quickly developing effects of the Coronavirus (COVID-19) pandemic.
To help prevent the spread of COVID-19, we are working remotely to ensure high quality customer service. Due to the ongoing pandemic please expect a three to four week delay on all orders. We apologize for the inconvenience this has caused, this has strongly impacted our business as-well as our customers.
Starting April 1, 2020, we are temporarily suspending returns. This is a safety measure we are implementing to protect our team and customers.
We can't wait to see you in our JN pieces. Please rest assured that everyone is a priority and all garments will be shipped.
We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our customers and communities as needed.
For more information about COVID-19 and what you can do to keep safe, visit the Centers for Disease Control at cdc.gov or your local health department's website.
